Need To Complain?
The Boards listed below are members of the above Consortium and have a procedure for dealing with complaints from members of the public and others. Despite our best endeavours, we recognise that things may not always meet your expectations. We follow a standard procedure to ensure that we investigate your complaint fully and fairly, and which enables complaints to be dealt with in a consistent way.
Airedale Drainage Commissioners, Ainsty (2008)IDB, Beverley & North Holderness IDB, Foss (2008)IDB, Ouse & Derwent IDB..
We want to hear from you if you are unhappy with our services and want to make a complaint.
What is a Complaint?
A complaint is an expression of dissatisfaction, however made, about the standard of service, action or lack of action made by the Board or its staff, contractors etc., affecting an individual member of the public or other group or organisation.
The Steps to Follow
If you remain dissatisfied with the way we have dealt with your complaint you may refer it to the Local Government Ombudsman, who works independently to the Board, investigating allegations of maladministration causing injustice to the person who has complained. However, the Ombudsman will usually expect you to have tried to get your complaint settled by the Board first. Any complaint to the Ombudsman must involve more than a disagreement with the Board and needs to show that something went wrong and an injustice was caused.
For example it might be maladministration if the Board:
The Local Government Ombudsman might not investigate your complaint if they consider that the injustice is only slight, or if the Board has already taken, or is willing to take, satisfactory action to resolve it.
The Local Government Ombudsman has a leaflet called "Complaint to the Council? How to Complain to the Local Government Ombudsman". While the leaflet refers to councils, the same principles apply equally to IDB's. There is also a leaflet on the LGO website entitled "How the Ombudsman will deal with your complaint". You can get a copy of these leaflets by telephoning their Adviceline on 0845 602 1983, or downloading them from their website at www.lgo.org.uk.
Why we want to hear from you
Although we want to hear from you if you feel you need to complain, we like to hear any comments you have about our overall service performance. We want to provide the best possible service and your comments will help us to know what we are doing well, and also what we need to improve on.
If you wish to Complain
You can print off the Complaints Form here and submit it to the office address -YCDB, Derwent House, Crockey Hill, York, YO19 4SR